Our conditions for large groups

First sorry for my bad english, but it is not my language so hard to explain all this but i have to do :)

We will accept big groups, but we have our special rules you have to read and understand!

We a hotel with high standards and good service, and we invest lots of time, work and money in maintenance and top equipment!

You get free billiard, ping-pong, table football, free drinking water, free coffe/tee in rooms, most rooms free sat tv channels, free parking in our backside, free towels for room and for pool, free high speed internet (we have a 100mbs line) and lots more as you can see on our website!

 

Normaly we dont accept big groups, because we to small to handle this and we make already lots of bad experience.

We have space for max 24 person!

At moment (covid 19 time) we get lots of request from groups want to make partys on our place.

We really friendly, flexible and we will do all for our guest so they can enjoy there stay at our place, but we have also our policy and rules!

If you an accept this policy, we have no problem to accept your reservation for your group.

 

Here a short version of our policy:

I'm also explain you always why we have this policy, so you can understand our point, simple scroll more down and read all!


1.) You have to pay our room rates and we cant give any discount for only 1 night!

2.) Add your kids if you book ! Children is not for free!

3.) Room policy - We will not overfill our rooms!

4.) If you bring your own food we have a extra service charge 250.- php per head/day!

5.) Follow our check in and check out time! 2:00 check in 12:00 check out

6.) We accept special request, like organise food, birthday cake or what ever!

7.) No cooking in rooms! (also not in apartment!)

8.) We need a downpayment of min 20% !

9.) We make our deal written not on phone talking !


1.) You have to pay our room rates and we cant give any extra discounts!

Let me explain why:
Of course you will get the 15% for 2 nights or the 20% for 3 nights, but we cant give any extra discount in for only 1 night!

For big groups we need extra staff for cleaning, to serve breakfast, and manage all this peoples.
Big groups will eat together on same time, go out together, comes back from beach or tours together, stay on the bar long time at night, need more support at night.

This means for us we have to clean all rooms on same time, we have to serve breakfast all on same time.
It is not the same work for us like normal tourist, they come and gho different times and we have time to do our job with only a small amount of staff.

We get also more noise, and the group use our whole space, so we will not accept other guest if we get big groups!
You get our resort exclusive !!
(Exeption if guest book already before you we cant cancel him!)


2.) Add your kids if you book ! Children is not for free!

Let me explain why:
We charge also for children/todlers, because they also eat breakfast, also use water and electric, and also use our pool and give us same work like adults.

We will not charge babys!
To clarify, todlers are small infants, and walking already, babys will not walking around!

So if you book, please add your children on the reservation!

You pay also for children if you go in a airplane or order food in a restaurant, so dont tell us you forget to add your children in the reservation, or that you think children is for free. Thanks


3.) Room policy - We will not overfill our rooms!

Let me explain why:
We have 8 double rooms, and 2 family rooms!

In every double room we allow 2 adults only and no children.
In our family rooms we allow 4 adults, or then only 2 adults and max 3 children!

We know we have big rooms, with big bed, but we a hotel and not a hostel.
We will not overfill our rooms, simple becaue we get enough bad experience with this.
I will not explain al details, but we dont allow this because to much damage in the past and some other reasons. So please respect this policy!

We still flexible and can talk about some expection, as long you honest and dont try to ignore this.


4.) If you bring your own food we have a extra service charge 250.- php per head/day!


Let me explain why:
We a hotel resort, and not a free camping hostel or picknic place :)

Normal guest use our restaurant and bar, buy our food and our drinks so we get some small income for use our equipment, plattes, tables, ice, glass wasching, cleaning tables, staff, use the cr, use the bbq, brocken things, cleaning, remove the garbage and and and.

If you bring your own food we get no income for all this and only earn the garbage and work.
Thats way we charge a 250.- php per person. also for children!!


5.) Follow our check in and check out time! 2:00 check in - 12:00 check out


Let me explain why:
We have guest before you they check out 12:00, so we need time to clean the rooms, and we have maybe guest after you, they want to check in 2:00 pm so we also need time to clean the rooms. specially with big groups we have to clean lots of rooms in short time!
If we have no guest before you, we can allow a early check in.
Or depend if we have bookings after you we can talk about a extension for the check out, but even then we have to clean the rooms.
If you want to stay full afternoon on check out day, we will charge you 30% for all the rooms, and we will block the next day for you so we get no new guest arrivals on this day.
Means you have to book 2 nights, but second night we give you a 70% discount.
Or then simple accept the chek out on 12:00
If we have only normal guest, example a couple, no problem for us the left us clean the room and enjoy the afternoon for free on our pool, but we can't allow this for a big group, because next guest have paid also for his room, and want relax alone on the pool not with your big group.


6.) We accept special request, like organise food, birthday cake or what ever!


Let me explain why:
If you have some aniversary, birthday party or what ever we will arrange for you all.

We charge you the normal price for the food and cook for you.

No surcharge on food and no extra charge for cooking!

The service to do this is already includet in the service charge in point 4.)

We will not charge for all things extra, thats way you pay only 1 times  a simple charge for our staff/service, and all is included.

(Except when you order food from our restaurant menu, then we follow the price on the menu)


7.) No cooking in rooms! (also not in apartment!)


Let me explain why:

We dont allow rice cooker and other cooking in our rooms, sory but we rent you a hotel room and not a kitchen. you can ask our staff to cook rice or what ever.

Also the kitchen in our Apartment we dont allow to use, because this kitchen is for use if you rent this room as a single family, not to cook for 20 peoples.


8.) We need a downpayment of min 20% !


Let me explain why:
We get already lots of bad experience, peoples book, and then they dont come because of 100 reasons, from raining until accidents.
Please understand we can't block all our rooms for you, and then if you change your mind we get empty rooms for a whole weekend.
We simple charge a downpayment and we will accept your reservation.
If you will not arrive we will not refund this money !!!

20% downpayment, and the rest you can pay on your arrival or chgeck out in cash.

Please pay in cash!

We will accept also credit card, but you have to pay the extra 5% credit card fee!!

Normaly we don't charge the card fee, but as we talking here about a amount from around 50k, the card companies charge us more then 5% means this is 2500.- peso we lose. if you want to pay this, then we accept your card payment.


9.) We make our deal written not on phone talking !


Let me explain why:
We can talk about on phone what exactly we do, but after we will writte all down. You get a booking confirmation with total amount, and we write all extras about food we order or other extras, so all is clear before you arrive and we booth can enjoy your stay without trouble :)


I write this conditions to clarify all before you book our place and we get no trouble later.


If this all is ok for you, we can talk about all other details for your reservation.

Thank you for understand


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